Frequently Asked Questions

HOW WE HELP

7 Stages of a Project – where are you at?


Bringing any idea or item to production, whether physical or digital, is a process. Each stage requires an investment of time and expertise to create a professional outcome.

At Big Bold Branding, we are happy to work with business owners direct, agencies, resellers, freelancers, and the CEO-suite: Chief Executive Officers, Chief Marketing Officers and Chief Operating Officers, and be involved at any stage of a project from concept, design, production, project management, implementation and roll out and ongoing management.

In essence there are seven basic stages to a project:-

  1. Ideas: brainstorming, strategy, research and developing the project idea.
  2. Content: this may include copywriting, image research selection or acquisition, photography or photo editing, designing logos, illustrations and brand elements, designing layouts and placement criteria and specifications;
  3. Brief: Bringing together the above elements into an approved written brief that clearly describes and provides the content and placement – often called a ‘design concept’;
  4. Artworks: Creation of the project files (digital or physical) from the approved brief and/or pre-press artwork to production specifications and proofing;
  5. Production: campaign setup, final files for digital works, and/or print production;
  6. Implementation: promotion rollout – campaign, print, signage, installation;
  7. Review, Audits and Coaching.

Review where you are at with your project and let us know how we can help.

Please contact us for a quote.




What does ‘from Content supplied’ mean in a Quote from BBB?


When we prepare a quote based on ‘from content supplied’, that means we are quoting on the basis that step 1, 2 and 3 shown in the FAQ ‘7 Stages of a Project – Where Are You At’ have been completed by you or your team and we are working from a clear and concise approved brief, as well as and production quality content, and that files are supplied in one bundle at one time, ready to work from step 4 – preparing the artwork and/or pre-press files for production.

This means, we have not factored in time for creating ideas, doing research, writing your copy, reviewing your content, selecting content, advising on options available, creating variations, editing the content provided, creating multiple versions, fixing files, providing training, multiple emails, nor project management. When a board, partners or a committee are involved, this would require an agreement before the project comes to BBB and we work on a clearly defined brief, necessitating only one proof.

If this turns out not to be the case, or the items you have or were expecting to have are not to industry standard, and we will adjust the pricing as required.

Of course, we are happy to work with you in any of the steps needed, but if the quote is based on ‘from content supplied’ you will of course understand that this would require an adjustment of time commitment needed from us and in fairness an adjustment of the pricing.

Contact us if you would like assistance with creating content for your project. We would love to provide a quote.




What does ‘Print Ready Artwork supplied’ mean in a Quote from BBB?


When we prepare a quote based on ‘print ready’ artwork being supplied, that means we are quoting on an industry commercial basis, expecting that you will have, or have access to, the industry expertise to supply production-quality, high resolution, print ready files to Big Bold Branding’s unique print specifications for the type of printing needed, ready to insert into our printing workflow software without amendment or error, and these are supplied in one file bundle at one time, with a logical order and instructions for printing.

When a quote is on a ‘print ready’ basis, this means we have not factored in time for any pre-press work, file checking, fixing files, providing training to you in how to prepare print ready files, finding suitable programs for you to use, writing copy, multiple emails, nor project management. Where a job starts to involve more than receiving files and orders for printing, we are happy to assist to bring a project to conclusion, but do reserve the right to charge for the extra works required past receiving and processing the order.

If this turns out not to be the case, or the items you have or were expecting to have are print ready, and we will adjust the pricing as required.

Of course, we are happy to work with you in any of the steps needed, but if the quote is based on ‘print ready artwork supplied’ you will of course understand that this would require an adjustment of time commitment needed from us and in fairness an adjustment of the pricing.

Contact us if you would like assistance with creating print ready artwork for your project. We would love to provide a quote.

Click here for print ready file specificiations
Click here for tips to make your file print ready

Click here to contact us




Ensure you are sending only the files relevant to the job?


We sometimes receive a whole lot of additional files that are unrelated to the job in hand. This can make it difficult and time consuming to find exactly what it is we are to work with or the meaning of the other files. Where you are sending links to files through platforms like Google Drive or Dropbox, please set up one folder that only has the files relevant to the job at hand. Please do not send us a link to a general file where we are expected to search through and find which files are needed.

Where jobs are prepared that are not to industry standard and cause problems, we also reserve the right to pull the job and requote for the extra works required past receiving and processing.




Automatic Processing of Your Print Files


If you supply your own file we will print it! Client supplied files are automatically processed. We do not individually check all supplied files, but use automated processes. Supplied RGB and Pantone files are automatically converted to CMYK using fixed values.

The quality of the print job is always the same – high quality. The printing will be fabulous – that’s our part. But the finish, look and impact is determined by who prepares the artwork and will come down to your creativity, skill and how and what you build your file with (ie what images you include). If you do not have the correct software or technical ability to upload correctly prepared PDF files for offset or wide format printing, then the quality of the job will directly reflect the quality of the file submitted.

If you are not 100% sure on how to set up the file, or to create the exact colours you want (or what the print specifications mean or directions for extras set out in the FAQs), we highly recommended using our ‘engage a designer’ service.

All supplied artwork remains the responsibility of the customer. Big Bold Branding will not accept responsibility for out-of-specs artworks or errors on your end. For our design team to do corrections on your file, design charges will apply. In the end, you choose – design your own, or engage a designer.

Click here for print ready file specifications
Click here for tips to make your file print ready

Click here to contact us




Quick Check My File Option


If you would like us to review your file prior to printing, please request a ‘Check My File’ service. We do not review your file in detail in this instance. We are quickly checking the layout to ensure there is no obvious problem and may tweak it slightly if needed and where possible (for example, moving a name sitting in the non-safe zone or bleed zone and might be trimmed off accidentally). We do not do any quality improvements or create the file to the correct template size. There is a fee for this service at a minimum of $30 per file or side plus gst. When this service is requested, we will provide an additional quote confirming the price to you if it is higher than the minimum fee stated here. Click here for print ready file specificiations Click here for tips to make your file print ready. Click here to contact us




Make My File Print Ready Option


We also provide an option when uploading your file to ‘Make My File Print Ready”. With this service, we offer to check over your file and do minor tweaks to the artwork including setting up the file for the correct template, safe zones and bleed zones. We do not do any quality improvements to your artwork. If major work is needed, it will be referred back to you with advice. This option is not the alternative to submit a poor quality file and ask us to improve it. For that, you would need to engage a designer. There is a fee for this service at a minimum of $50 per file or side plus gst. When this service is requested, we will provide an additional quote confirming the price to you if it is higher than the minimum fee stated here.

Click here for print ready file specificiations
Click here for tips to make your file print ready.

Click here to contact us




Engage a Designer


We know printing. We’ve been doing this for over 40+ years and have qualified graphic designers on our team. You only get one chance to make a great first impression, so if something is crucial to your success, look at the option of engaging a qualified designer. In our view, it is not expensive, but an essential investment, as simply, we’re fast and good (did we say we’ve been doing this for 40+ years), and you reap the benefit of this experience and guidance offered.

Click here for print ready file specifications
Click here for tips to make your file print ready.

Click here to contact us




Project Management


We know branding, design, printing, implementation, rollout and management. If you would like to engage us to help bring a project to fruition from concept through to installation, let us know. We would be happy to provide you with a quote and be involved at any stage.

Does your quote allow for project management?
Whilst we are more than happy to manage your project, assist you with putting it together, checkign your files, collating the files, managing a team and their input and putting the project into order, unless we have quoted a project management fee in the quote, which would include a time allowance for management, this is not included in the quote and we reserve the right to charge a project management fee.

As you would understand, when we quote on a job for you, it is based on you supplying files in an orderly mannager, in one lot, as we cannot anticipate the work involved outside of that criteria at the point of quoting.

If the volume of emails and calls extends past two to get files or the correct file so we can proceed with artwork or production, or we are required to collage many emails and/or files over time, we reserve the right to charge a project management fee.

Click here to contact us




Education and Training


We know branding, design, printing, implementation, rollout and management. If you would like industry, education and/or training specific to your needs, let us know. We would be happy to provide you with a quote.

Click here to contact us




Is my logo my artwork, or a print ready file?


You've paid someone to do your logo. Awesome!
But no, it is not your artwork. Nor is it a print ready file.
At the very least, five things are needed in a print ready file:
1. your logo (using correct colour and file format for the specific job);
2. a page layout to the size of the job with the logo in the right position;
3. bleed;
4. trim;
5. PDF created to industry standards. Depending on the quality of your logo, and the item you are ordering, your logo may need colour management, refining, and possibly redrawing. It will always need a 'print-ready-file' to be created. Click here for print ready file specifications
Click here for tips to make your file print ready. Click here to contact us




What is the difference between a 'Brief', and a 'Print Ready File'?


Correct file preparation is an important part of the process that will result in you getting a top quality job, having your job run smoothly, and having your job delivered on time.
Print Ready Files for offset printing, wide format printing, screen printing, embroidery, etc. all vary and require technical skill for the best result. See FAQ's on ‘Print Ready File Specifications’, and also the FAQ on ‘7 Stages of a Project – Where Are You At?’ You may be able to create something in Word and even create a PDF, but if a file is not prepared to these specifications, it is really a 'brief' only, and should be treated as a first and very welcome step to instruct a designer. If you choose to miss this step and to upload that as a print-ready-file, we will print it, but the result is only as good as the preparation. The printing will be fabulous – that’s our part. But the finish, look and impact is determined by who prepared the artwork and how it was prepared. So that rests with you. If the job is crucial to your success, then get a qualified graphic designer to do it for you. The investment is absolutely worth it in our opinion. Allow the time for this process. Quality, inspiration and time pressures do not usually go together. Click here for print ready file specifications
Click here for tips to make your file print ready. Click here to contact us




Is there an advantage to BBB doing the design?


Yes. With over 40+ years experience, we know the industry inside out – physical to digital, business cards to buildings, window decals to websites, and so much more.

When we design your logo, branding and design elements – we do it so it can be replicated easily across all of these platforms, which use different inks, colours, machinery and processes. This means you don’t pay for a logo and then keep ‘re-paying’ different suppliers to adjust it to their needs. Often this is built into their quote, and you are not aware that you keep paying and paying.

Good design is a good investment. Bad design is much dearer - it can lose you business and keep on costing you into the future.

Our motto is: do it once, do it right!

Anyone can come up with a design concept these days. But a quality logo and design that is built right – not just looks right - that takes technical skill and qualifications. We know bleeds, frames, cut lines, key lines, layups, impositions, pms, rgb, cmyk, hex, no. up for best value, embossing, business cards to buildings, and so much more. And we know the nitty gritty of each job to get the best value and the best outcome.

Bottom line... we'll make you look amazing! Click here for print ready file specifications
Click here for tips to make your file print ready. Click here to contact us




You're doing my artwork, how do I give you my files?


If you need us to prepare your artwork for you, you need to provide to us a clear brief including the four items below:-

  1. The wording including headings, paragraphs, calls to action and any offer content if included;
  2. The intended layout;
  3. The images or photographs;
  4. Your logo or brand elements.

We will follow your brief to create your design professionally, and if the item is being printed, get the file in ‘print ready’ format.

  1. With your words, please supply these ready to insert in a clear and logical format and these can be provided either in the body of an email or a Word document. We will copy and paste this information into your artwork;
  2. Please set out in clear instructions where items are to be placed, particularly if there is a front and back of an item being produced;
  3. With your images, please supply high resolution images that you have permission to use;
  4. With your logo or brand elements, please supply production quality source files, eg: editable high resolution PDF or EPS file format. If you are unable to supply this format don't panic! Please supply your artwork in your own format and we will convert it for you for a nominal charge.
All quotes in preparing artwork are based on you providing the content as described above. We are simply preparing professional print-ready artwork or professional digital artwork files for the platform requested. In these instances, prices quoted include one proof and any changes incur additional fees. In addition to agency work, brand audits, design, implementation and management, we also offer the following services under our ‘production’ services: ‘Quick Check My File’, ‘ Make My File Print Ready’, ‘Engage a Designer’, ‘Project Management’, ‘Education & Training Services’. Please contact us for a quote. Don't supply any unnecessary files Ensure you are loading or sending only the files relevant to the job. We sometimes receive a whole lot of additional files that are unrelated to the job in hand. This can make it difficult and time consuming to find exactly what it is we are to work with or the meaning of the other files. Google Drive, Dropbox and other platforms Ensure you are sending only the files relevant to the job. We sometimes receive a whole lot of additional files that are unrelated to the job in hand. This can make it difficult and time consuming to find exactly what it is we are to work with or the meaning of the other files. Where you are sending links to files through platforms like Google Drive or Dropbox, please set up one folder that only has the files relevant to the job at hand. Please do not send us a link to a general file where we are expected to search through and find which files are needed. Free platform for transferring large files If you have a very large file to send and no access to platforms mentioned above, simply use a free online platform that you feel comfortable with (a lot of our clients use the www.wetransfer.com site, which is a free online platform).